On receipt of the complaints from Public at Zonal Offices or Complaint Cell in Ripon Buildings, the work will be completed within
| Filling Pot Holes,road cuts | 2 days |
| Patch Repairs(Foot path Centre Median) | 1 week |
| Removal of obstruction on Roads | one working day |
| Replacement of SWD Chamber covers | one working day |
| Removal of debris from Public land by owner | Notice to Owner within 2 days |
| Removal of debris by Chennai Corporation if owner fails to Comply with notice | one week after issue of notice (cost will be recovered from owner) |
| Decision on permission for Road cut | within Two weeks from the date of application. |
| Over-all incharge | |
| The Chief Engineer(General) | one working day |
| Removal of obstruction on Roads | Ph:25383692 |
| The Superintending Engineer (Bus Route Roads) | Ph:25360556 |
| EPBX | Ph:25384510 Extn.350, 281 |
Executive Engineers of zone I to X (Phone Numbers)
| Executive Engineer.Zone I | 9445490011 |
| Executive Engineer,Zone II | 9445490012 |
| Executive Engineer,Zone III | 9445490013 |
| Executive Engineer,Zone IV | 9445490014 |
| Executive Engineer,Zone VI | 9445490015 |
| Executive Engineer,Zone VII | 9445490016 |
| Executive Engineer,Zone VIII | 9445490017 |
| Executive Engineer,Zone IX | 9445490018 |
| Executive Engineer,Zone X | 9445490019 |
| Executive Engineer,Zone XI | 9445490010 |
| Executive Engineer,Zone XII | 9445490011 |
| Executive Engineer,Zone XIII | 9445490012 |
| Executive Engineer,Zone XIV | 9445490013 |
| Executive Engineer,Zone XV | 9445490014 |
